FAQ's

How far are you from the centre of Byron Bay?

We are a 15 minute walk along the beach (tide permitting) from the CBD and a short 5 minute drive.

How close is East on Byron to the Beach?

East on Byron resort is located approximately 50 meters from Beautiful Belongil Beach.

What’s the difference between a poolside, terrace villa and a beach house?

Poolside and Terrace villas have the same room configuration. They have two bedrooms – A queen with en-suite in one bedroom and 2 singles in the second bedroom (singles can be made in to a queen by request). The Terrace villas are located one floor above the Poolside Villas and have their own viewing terrace. Poolside villas are located on the ground floor with direct access to the Pool.  The beach houses are split across 2 floors with one queen bed downstairs, one single bed in a study upstairs and one king bed with balcony upstairs, the beach houses are open planned with no closed bedrooms.

What are your payment terms for making a booking?

We require a deposit of 1 nights’ accommodation payable by credit card and the remaining balance is payable upon arrival. During Christmas, Easter, Public and School holidays and Special Events we require 50% of the accommodation amount as a deposit and the remaining  balance is payable on arrival.

What is your cancellation policy?

Our cancellation policy is 1 (one) nights' accommodation charge if cancellation is not received in writing 14 (fourteen) days prior to arrival except during Christmas, Easter, Public and School holidays and Special Events. During these times written cancellation must be received 60 (sixty) days prior to arrival or 50% cancellation fee applies. Cancellations received within the week prior to arrival, the full amount must be paid for. A $35 administration fee applies to all cancellations. *We reserve the right to cancel any booking and provide a full refund if any unforeseen circumstances arise.

What time is check in and check out time?

Check in time is 2:00pm NSW time and Check out time is at 10:00am.

When is my apartment serviced?

Our apartments are serviced mid-week only on stays 7 (seven) days or longer. Additional services can be arranged and charged accordingly

What are your Reception hours?

Reception hours are

8:00am - 6:00pm Monday to Friday

8:30am – 5:00pm Saturday

8:30am - 4:.00pm Sunday

I think I may be arriving outside of office hours – how do I check in?

If you think you will be arriving outside of reception hours please contact us so we can advise you of our after hour’s check-in procedures.

Do you have porta cots and high chairs for hire?

Yes. Porta cots and high chairs for hire for $35.00 for the duration of your stay – please let us know if you require them so we can add them to your booking.

Are there any good places to eat close by?

Yes, the Belongil Bistro is located in the same complex as East on Byron Resort.  Beautiful food and atmosphere. Good value wines Boutique Beers, Exciting Cocktails,. Cafe by day & Restaurant by night, Belongil Bistro is also available for private functions such as weddings, celebrations and corporate events. For more information please visit  http://www.belongilbistro.com.au

Do you have pool towels?

Yes, we supply complimentary use of towels to all guests