FAQs

How far are you from the centre of Byron Bay?

We are a 15 minute walk along the beach (tide permitting) from the CBD or a short 5 minute drive.

How close is East on Byron to the Beach?

East on Byron resort is located approximately 20 meters from beautiful Belongil Beach.

What’s the difference between a poolside, terrace villa and a beach house?

Poolside and Terrace villas have the same room configuration. They have two bedrooms – A queen with en-suite in one bedroom and 2 singles in the second bedroom. The single beds can be made in to a queen by request.
Poolside villas are located on the ground floor with a courtyard and direct access to the Pool.
The Terrace villas are located one floor above the Poolside Villas and have their own terrace and private roof-top sun deck.
The beach houses are split across 2 floors with one queen bed downstairs, one single bed in a study upstairs and one king bed with balcony upstairs, the beach houses are open planned with no closed bedrooms. They are in a more private and secluded part of the resort.

What are your payment terms for making a booking?

We require your credit card details upon booking with the full balance due on arrival. During Christmas and Easter periods, we require 50% of the accommodation amount as a deposit and the remaining balance is payable on arrival.

What is your cancellation policy?

Our cancellation policy is 1 (one) nights’ accommodation charge if cancellation is not received in writing 14 (fourteen) days prior to arrival except during Christmas, Easter, Public and School holidays and Special Events. During these times written cancellation must be received 60 (sixty) days prior to arrival or 50% cancellation fee applies. Cancellations received within the week prior to arrival, the full amount must be paid for. A $35 administration fee applies to all cancellations. *We reserve the right to cancel any booking and provide a full refund if any unforeseen circumstances arise.

What time is check-in and check-out time?

Check-in is from 2:00pm and check-out is at 10:00am (always NSW time). Please contact reception regarding any early check-in or late check-out requests.

When is my apartment serviced?

Our apartments are serviced mid-week only on stays 7 (seven) days or longer. Additional services can be arranged and charged accordingly

What are your Reception hours?

Reception hours are
8:00am – 5:00pm Monday to Saturday
9:00am – 3:00pm Sunday

I think I may be arriving outside of office hours – how do I check in?

If you think you will be arriving outside of reception hours please contact us so we can advise you of our after-hour’s check-in procedures.

Do you have porta-cots and high chairs for hire?

Yes. We have porta-cots available for hire for $35.00 for the duration of your stay. We also offer complimentary highchairs. Please let us know if you require them so we can add them to your booking.

Are there any good places to eat close by?

Yes. The Belongil cafe is located in the same complex as East on Byron Resort. Beautiful food and atmosphere. The Belongil is also available for private functions such as weddings, celebrations and corporate events. For more information please visit http://www.belongilbistro.com.au
We also have The Tree House adjacent to East on Byron, who offer delicious wood-fired pizza and have an excellent bar selection. Please refer to the Dining guide on our website

Do you have pool towels?

Yes, we supply complimentary use of towels to all guests.

Are there grocery or liquor stores near-by?

Yes, there is an IGA supermarket on Bayshore Drive just 5 mins from our resort. Opening hours are Monday to Saturday 7:00am – 9pm and Sunday 8:00am – 9:00pm. Alternatively, you can arrange a Woolworths Byron Bay grocery delivery via Woolworths online. With some notice and for a small fee, we will happily receive your groceries and get the chilled items in your apartment fridge ready for your arrival. This will have to be prior arranged with reception at least 24 hours prior to your booking and subject to staff availability.

Also on Bayshore Drive, there’s Sun Bistro who feature a drive-thru bottle shop open from 10am to 9pm daily. They offer a delivery service on alcohol orders of $50 or more. Contact them on (02) 6685 6500 for more information.